Service Policies

Please read CNT Solution Sdn Bhd - 647908-W (hereinafter referred to as "CNTSB") Terms and Conditions for all its hosting services subscribers;


A. CNTSB is the hosting solutions provider which offers disk space storage and data transfer services over the Internet through access to its Web Hosting Server, FTP Server and SMTP & POP Mail Server services;

B. Customer is desirous of accepting CNTSB's hosting service for an agreed fee for a period of contract period (generally one (1) year) for its own usage purposes


The Internet is neither owned nor controlled by any one entity; therefore, CNTSB can make no guarantee that any given reader shall be able to access CNTSB's server at any given time. CNTSB represents that it shall make every good faith effort to ensure that its server is available as widely as possible and with as little service interruption as possible.

NOW THEREFORE, in consideration of the mutual promises contained herein, the parties agree to the following policies which CNTSB reserves the right to revise at any time: -

Services allowed All services provided by CNTSB will not be used for any purposes related to pirated software, computer viruses, hacking, warez, pornography, adult sites, gambling, liquor and any harmful, unethical, abusive, harassing and illegal materials and activities

Spam Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an CNTSB email address or web site URL is prohibited. The use of CNTSB's servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $500

Security Attempts to manipulate CNTSB's servers or client web sites are prohibited. This includes, but is not limited to, attempting to gain unauthorized access to CNTSB's servers, mail bombing, or other means of deliberately overloading systems.

System Abuse Includes, but is not limited to, excessive use of CPU resources or disk space, installing IRC bots, CGI scripts sharing with domains outside of CNTSB, or other CGI scripts that use a disproportionate amount of system resources. CNTSB will determine what constitutes system abuse. Software/Multimedia Distribution Accounts cannot to be used to distribute "cracked" versions of copyrighted software (a.k.a. warez), serial numbers for copyrighted software or copyrighted multimedia files (i.e. music files or MP3's). Sites that contain links to pirated software or illegal contraband are also prohibited.

Policy Violation If an account is used unlawfully or is in violation of the user policy, CNTSB reserves the right to terminate the account without notice and without refunds. Files that violate the user policy are subject to deletion without notice. Clients violating the User Policy will be held responsible for damages to CNTSB's, including but not limited to, CNTSB's systems, servers, connectivity, reputation, business, service, network, operations, or equipment and may be assessed a $500 clean up fee. Determining what constitutes a policy violation is the sole discretion of CNTSB's.

Web Site Content Management CNTSB's is not responsible for web site management or files lost or damaged by users. Web site construction and management is the responsibility of the client. Client-maintained backup of all site files is recommended, and should be maintained outside of CNTSB Hosting's network. System backups are intended to be used in the event of system failures and are not intended to be accessed to restore files to individual sites. A fee of $100 is applicable should a client require any files from our back up systems. We cannot guarantee that the files contained in our backup systems will be the most current copies available for a given site

System Updates CNTSB updates systems in real-time as queued batch processes. Therefore, any updates made to the system may not be immediate. These processing times may be changed at any time without notice. If a client or CNTSB support personnel (authorized by a client) makes any modifications to a hosting account, the client is responsible to ensure that these updates have occurred.

Confidentiality CNTSB shall neither have nor exert any editorial or other subjective control over the substantive content of information, data and materials of the Customers unless as requested by customer by e-mail or fax. However, CNTSB reserves the right to suspend and terminate the Services in the event of violations of the Services allowed or payment matter.

Log Files Log files will be deleted on a periodic basis. Users are responsible for downloading their log files. It is recommended that clients who wish to maintain a history of their log files download them monthly.

Termination This is a yearly hosting contract, however, this agreement may be terminated by either party as follow: -

Customer - within 30 days from our Invoice Date. No refund is allowed after the 30 days period.

CNTSB - may terminate service under this agreement at any time, without penalty, if the Client fails to comply with the terms of this Agreement or upon an indication of credit problems including delinquent payments.

Indemnification/Disclaimer CNTSB does not guarantee that our services will be uninterrupted and will not be held liable for any claims resulting from the use or the inability to use CNTSB's Hosting services - including, but not limited to, service interruptions, Internet connnectivity problems, unauthorized access to CNTSB's servers, domain name registrar problems, DNS caching, Internet bandwidth congestion, power failures, and natural disasters.

By using CNTSB services, the client agrees to indemnify and hold CNTSB harmless against any liabilities arising out of defective products sold to customers from CNTSB's servers, personal injury or property damage caused by products or services sold or distributed from CNTSB's servers, any material that infringes or allegedly infringes on the rights of a third party available from CNTSB's servers, and any material that libels or allegedly libels a third party available from CNTSB's servers.

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Customer Hotline

+603 7733 2828
+603 7733 2882

Office Location

CNT Solution Sdn Bhd (647908-W)
Lot 10-3A, 10th Floor,
Menara Permata Damansara (Oval Damansara),
No. 685 Jalan Damansara,
60000 Kuala Lumpur, Malaysia.
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